RP Ferro Cast (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit our website or interact with our services. By using our website you agree to the terms described below.
1. Personal Data We Collect We collect information you provide directly to us and data collected automatically. 1.1 Information you provide us:
Contact information: name, company, job title, business email, phone number.
Project information: RFQ details, drawings, specifications, quantity, material preference.
Documents: files and attachments you upload (e.g., CAD files, RFQ templates).
Communications: messages and notes from email, contact forms, or customer service interactions.
1.2 Information collected automatically:
Technical data: IP address, browser type, operating system, pages visited, timestamps, referral URLs, and device identifiers collected via server logs.
Cookies & tracking: data from cookies, web beacons and similar technologies used for analytics and site functionality.
2. How We Use Your Data We use your data to:
Respond to your enquiries and process RFQs/quotes and orders.
Provide and improve our services, including technical support and project management.
Send service-related messages, updates, and administrative communications.
Host, store and process documents and files you upload for production purposes.
Analyze site usage and performance to improve the user experience.
Comply with legal and regulatory obligations.
3. Legal Bases for Processing (Where Applicable)
Processing your personal data for performance of a contract (e.g., processing an RFQ, fulfilling an order).
Processing based on your consent for marketing communications or certain tracking technologies (you can withdraw consent at any time).
Processing for our legitimate business interests (e.g., fraud prevention, security, improving services), balanced against your privacy rights.
4. Cookies and Tracking Technologies 4.1. We use cookies and similar technologies to operate the website, remember preferences, and collect analytics. You can control cookies through your browser settings; however, blocking cookies may affect site functionality. Typical categories include:
Necessary cookies – required for basic site operation.
Analytics cookies – used for site usage statistics (e.g., Google Analytics).
Functional cookies – remember user preferences.
4.2. If we use third-party analytics, the providers may collect and process usage data under their own policies.
5. Sharing and Disclosure of Data We may share personal data in the following circumstances:
Service providers: third-party vendors who perform services on our behalf (e.g., hosting, analytics, shipping, payment processing). They are contractually bound to protect your data.
Processing based on your consent for marketing communications or certain tracking technologies (you can withdraw consent at any time).
Business transfers: in the event of a merger, sale, acquisition, or reorganization, personal data may be transferred as part of the transaction
Legal obligations: when required by law, court order, or government authority, or to exercise or defend legal rights.
With your consent: where you have requested or agreed to a specific disclosure.
6. International Data Transfers Our systems and service providers may be located in India and other countries. Where data is transferred internationally, we will take steps to ensure an adequate level of protection (e.g., standard contractual clauses or other mechanisms) in accordance with applicable law.
7. Data Retention We retain personal data only as long as necessary for the purpose collected, to satisfy business needs, contractual obligations, legal requirements, or until you request deletion where applicable. Typical retention periods:
Contact and RFQ records: retained for the duration of the project plus 6 years for business and audit purposes.
Marketing preferences and unsubscribed lists: retained until you opt back in or request deletion.
Analytics and log data: retained in anonymized or aggregated form for statistical purposes.
8. Data Security We use administrative, technical and physical controls to protect personal data from unauthorized access, disclosure, alteration, or destruction. Security measures include access controls, encryption for data in transit, firewalls, and regular security assessments. No system is 100% secure—if a breach occurs we will act in accordance with applicable law and notify affected parties where required.
9. Your Rights Depending on your jurisdiction you may have rights including:
Access the personal data we hold about you.
Request correction or update of inaccurate data.
Request deletion or restriction of processing (subject to legal or contractual obligations).
Object to processing where processing is based on legitimate interests.
Request data portability where applicable.
Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us (details below). We will respond within the timeframe required by applicable law.
10. Children Our website is not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected information about a child, contact us to request removal.
11. Third-Party Links and Services The site may contain links to third-party websites and embed third-party tools. This Privacy Policy does not apply to those third parties. Review third-party privacy policies before providing personal data.
12. Marketing Communications If you opt in, we may send marketing communications about our products, events, and industry news. You can unsubscribe at any time using the link in our emails or by contacting marketing@rpferrocast.com.
13. Changes to this Policy We may update this Privacy Policy from time to time. The “Effective date” at the top is updated when changes are made. We will post the revised policy on the website and, where required, notify users by email.
14. Contact Us For privacy questions, requests to access or delete your data, or other concerns, contact: Privacy Officer RP Ferro Cast Email: privacy@rpferrocast.com Phone: +91 99240 65041 Address: Plot No. 12, Industrial Estate, Rajkot – 360002, Gujarat, India